Paper Path Cover Hardware Stuck - Cannot Remove on HP Office Jet 5255

[Ready4Help]

Please advise how to remove the paper path cover. It is not releasing when I follow the standard instructions, pinching the two finger holds inwards. There is no paper currently jammed & the plate is flush (it is not crookedly set in place). Used to open with no force & not sure how to fix. Thank you!

[A4Apollo · Accepted solution]

Hey there! @Ready4Help, 

Try the steps recommended below.

1. Check the paper path inside the printer.

a. Open the cartridge access door.

b. Remove the paper path cover.

c. Lift the duplexer cover up and remove jammed paper.

d. Reinsert the paper path cover. Make sure it snaps into place.

e. Close the cartridge access door.

f. Touch OK on the control panel to continue the current job

Refer the printer user guide to know more information about removing the paper path cover. Click Here

Note: Refer page 97 for more information.

Also, refer this article to further troubleshoot feed issues with the printer. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for service options. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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