Paper Submission and Printing Problems

[alexelevy]

Dear ,

I hope this message finds you well. I am reaching out to inform you of two issues I am currently facing that are impacting my work.

1. Paper Submission Issue: My paper is not going through as expected. I have double-checked the submission requirements and format, but it seems there is still an issue preventing it from being successfully submitted.

2. Printing Problem: I am also experiencing a technical issue with my printer. It is only printing in yellow and blue, regardless of the file or settings I choose. I have tried troubleshooting by checking ink levels and adjusting printer settings, but the problem persists.

I would greatly appreciate any guidance or assistance you can provide to help me resolve these issues promptly. Please let me know if further details are needed.

Thank you for your understanding and support.

Best regards,
Alexe

[Dragon-Fur]

@alexelevy 

Welcome to the HP English Community --

More likely

The printer might be dirty - that is, in need of maintenance

and / or

One or more ink cartridges need to be changed

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Less likely

The paper might need to be changed out

and / or

Tray and Paper settings on the printer might need to be adjusted.

This is in addition to the configuration settings for the current job.

Although important, if the printer cannot print in terms of the quality (clean and sparkly printer), changing the paper size / type (Tray and Paper) on printer in in EWS probably won't help.

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Open your device HP Product Home

Select Category Troubleshooting

Select Topic Printing

Select Sub-Topic Print Quality

In general, troubleshooting documents and possibly videos are available for Print Quality issues.

These resources usually include how to clean the printer.

Some printers can be actually cleaned (open and clean rollers), others depend on using an "app for that" that cleans the ink cartridges.

A couple of random examples

 HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

 and

 HP OfficeJet Pro 9010, 9020 Printers - Black Ink Not Printing, Other Print Quality Issues

What else?

Sometimes the user manual includes a bit of troubleshooting -- worth a look.

Category Setup & User Guides

Finally

Another good place to check for help --

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

If you are still stuck and / or cannot find the troubleshooting document(s) and / or video(s),

tell us your printer model and we can perhaps do more additional checking for you.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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