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‎05-11-2019 09:34 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 7 (64-bit)

Was working OK then stopped feeding paper fully after printing. Paper can be removed by pulling and the print is fine.

1 person had the same question
5 REPLIES 5

‎05-12-2019 01:51 AM

HP Recommended

Hello,

Please click  https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1... to access the steps that should resolve the issue .

 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
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‎05-12-2019 08:35 AM

HP Recommended

Everything points to tips on how to get the paper to be picked up and/or feed. My problem is the paper isn't ejected fully after printing.

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‎05-12-2019 11:07 AM

HP Recommended

Hello, 

 

Could you check if the output tray extender is fully opened.

Also if the physical paper size is correctly set in the drivers.

The other option is to clean the rollers inside the printer with cue tip.

Last one would be to check if the DUPLEX ( 2-sided printing ) is enabled.

Below is the URL to identify the 2-Sided printing option, you may unchek / disable it.

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎05-14-2019 07:12 AM

HP Recommended

Your answer doesn't the problem. Another user did send the solution, however.

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‎05-14-2019 09:55 AM

HP Recommended

Hello, 

 

Kindly share the Steps that resolved the issue.  

It could be of great help to others who have similar problem.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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