Paper jam error but no paper jam

[FabienLux]

Hello all,

Since recently a paper jam error appears whereas after check there is no paper jam.

has anyone experienced the same issue and how was it resolved?

Many thanks anyone for sharing your experience, 

fabien

PS: the Prnter is 4-y old.

[A_Gayathri · Accepted solution]

Hi @FabienLux ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the paper jam error without an actual jam is a common issue with printers, and it can be frustrating. 

Here are some steps you can try to resolve it:

• 
  Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for about a minute, then plug it back in and turn it on.
• Check for Paper Bits: Even if you don't see a jam, check for any small bits of paper or debris in the paper path, including the input tray, output tray, and around the rollers.
• Inspect the Rollers: Sometimes the rollers can get dirty or worn. Clean them gently with a lint-free cloth and some water. Make sure they’re not worn down, as that could cause issues.
• Reset the Printer: If the error persists, try resetting the printer to factory settings. Refer to your user manual for specific steps on how to do this.
• Update Printer Firmware: Ensure your printer’s firmware is up to date. You can usually find the latest firmware on the HP support website. Update the firmware on an HP printer
• Run the HP Print and Scan Doctor: This tool can help diagnose and fix printer issues. You can download it from the HP support site. HP Print and Scan Doctor
   

Refer to this document: HP OfficeJet Pro 9025 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[FabienLux]

Many thanks Gaya !

I followed your instructions and eventually  found the paper jam. That was my mistake !

Many thanks again, I was very close to replace my printer.

Kind regards,

fabien

[A_Gayathri]

Hi@ FabienLux,

You're very welcome, FabienLux! I'm glad to hear you found the paper jam and resolved the issue. No need to replace the printer after all! If you ever need more assistance, feel free to reach out.
 

Kind regards,
Gaya1239
HP Support