Paper light tray

[Macey011]

S/N: [Personal Information Removed]

The printer is displaying a constant amber light on the paper tray and therefore will not print any documents. I have checked for all possible paper jams but still unsuccessful. 

[sandytechy20]

@Macey011

Welcome to the HP support community.

I understand that the light bar is glowing amber, I am glad to assist you.

Perform a power reset, Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the printer updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jackafitz]

Hi New printer  worked but then ran out of paper and light came on. Nothing works. any ideas?

[sandytechy20]

@Jackafitz

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue for better understanding?