cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Victor241
New member
1 0 0 0
Message 1 of 2
39
Flag Post

Paper mismatch when printing envelopes from Microsoft word.

HP Recommended
Wnvy 4520
Microsoft Windows 10 (32-bit)

I am getting a paper size mismatch when printing envelopes from Microsoft word.  I am using a new computer with windows 10.  Can still print envelopes from old computer so issues is a setting on new computer but all the paper selections look correct.

1 REPLY 1
Dragon-Fur
Level 16
Level 16
30,814 30,518 2,791 10,229
Message 2 of 2
Flag Post
HP Recommended

@Victor241 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

There are a few places this can / should be checked, including:

  • Installed software > Full driver printer software must be installed on the computer used to submit the job
  • Paper change / modify / setting on the printer display must reflect the paper loaded in the printer
  • Paper Settings in Printing Preferences should be set.  While normally not part of Word > Mailings > Envelopes, make sure the preferred shortcut is not set to something "odd" like booklet.
  • Behavior in Word mishandling the envelope setup.
  • Pending / Needed Windows Updates

====================================================================

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer.

 

Full Driver / Full Feature Software does not require a sign-in to use the software.

Use...

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Download-save-run the current version of the Easy Start wrapper to install your print software 
  • Select to install the “Full Driver” / “Full Feature Software”

OR

No Easy Start? 

 

Look for and Install the Full Feature Software from your printer’s support website

Open  Product Home  > Select your printer

Open Category Software and Drivers

 

NOTE:

Full Feature Software might have been relocated to

Subcategory Software-Utility

Package name might be  Print and Scan Driver and Accessories

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start wrapper)
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start... The Journey

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

You can Skip any suggestion that you add the HP Account – you’ll need the account at some point, but you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

 

If you see it, you can skip any suggestion regarding Instant Ink subscription.

 

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions supported by your printer.

 

========================================================================

 

Next,

Double check that the printer knows about the paper and set / check the Preferences

 

Consider removing / replacing the envelopes in the printer tray and rechecking / modifying the paper size / type (printer display)

 

Make sure that Printing Preferences is set to Everyday printing or other "plain paper" type shortcut

 

Retain_Printing_Preferences_1Retain_Printing_Preferences_1

 

Next,

Assuming a recent version of Office Word,

Run Windows Updates to install / update Office software and / or other updates

Restart the computer if any updates are installed (even if not specifically required to do so)

 

Examples - Word > Mailings > Envelopes

Rabbits_and_Chickens_Test_Envelope_10_5Rabbits_and_Chickens_Test_Envelope_10_5

 

Rabbits_and_Chickens_Test_Envelope_7x5_3Rabbits_and_Chickens_Test_Envelope_7x5_3

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP ENVY 4520 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation