Paper mismatch when printing envelopes from Microsoft word.

[Victor241]

I am getting a paper size mismatch when printing envelopes from Microsoft word.  I am using a new computer with windows 10.  Can still print envelopes from old computer so issues is a setting on new computer but all the paper selections look correct.

[Dragon-Fur]

@Victor241 

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There are a few places this can / should be checked, including:

• Installed software > Full driver printer software must be installed on the computer used to submit the job
• Paper change / modify / setting on the printer display must reflect the paper loaded in the printer
• Paper Settings in Printing Preferences should be set.  While normally not part of Word > Mailings > Envelopes, make sure the preferred shortcut is not set to something "odd" like booklet.
• Behavior in Word mishandling the envelope setup.
• Pending / Needed Windows Updates

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If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer.

Full Driver / Full Feature Software does not require a sign-in to use the software.

Use...

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
• Download-save-run the current version of the Easy Start wrapper to install your print software 
• Select to install the “Full Driver” / “Full Feature Software”

OR

No Easy Start? 

Look for and Install the Full Feature Software from your printer’s support website

Open  Product Home  > Select your printer

Open Category Software and Drivers

NOTE:

Full Feature Software might have been relocated to

Subcategory Software-Utility

Package name might be  Print and Scan Driver and Accessories

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start wrapper)
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start... The Journey

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

You can Skip any suggestion that you add the HP Account – you’ll need the account at some point, but you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

If you see it, you can skip any suggestion regarding Instant Ink subscription.

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions supported by your printer.

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Next,

Double check that the printer knows about the paper and set / check the Preferences

Consider removing / replacing the envelopes in the printer tray and rechecking / modifying the paper size / type (printer display)

Make sure that Printing Preferences is set to Everyday printing or other "plain paper" type shortcut

Retain_Printing_Preferences_1

Next,

Assuming a recent version of Office Word,

Run Windows Updates to install / update Office software and / or other updates

Restart the computer if any updates are installed (even if not specifically required to do so)

Examples - Word > Mailings > Envelopes

Rabbits_and_Chickens_Test_Envelope_10_5

Rabbits_and_Chickens_Test_Envelope_7x5_3

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP ENVY 4520 All-in-One Printer series 

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