Paper not fully ejected when printing

[mi730]

Using mobile printing, HP Smart app and macOS, the printer prints properly. However, about 1 inch on the bottom part of the paper cannot be printed on, and after printing, the printer does not fully eject the paper. The paper is still stuck, and I need to manually pull the paper before it begins to feed and print another page. So when I don't pull the paper manually, when it gets the next paper to print on, the first page is still the one that gets printed at.

The unit was already sent to the service center for this problem; however, when it was delivered back to me, I wasn't able to check immediately, and it took me more than a month before I tested and found the problem still exists. 

[Max3Aj]

Hi @mi730,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Smart Tank 515 has a persistent paper feed/ejection issue, possibly related to the rollers or firmware. Since you've already sent it for servicing and the problem remains, try the following troubleshooting steps.

Clean the Paper Feed Rollers

• Turn off the printer and unplug it.
• Open the rear access door and check for any jammed paper.
• Clean the rollers with a lint-free cloth slightly dampened with distilled water.
• Let it dry completely before closing the panel and restarting the printer.

Adjust the Paper Settings

• On your HP Smart app or Mac, check that the paper size and type settings match the paper you’re using.
• Try changing the print quality settings to Normal or Best instead of Draft to see if it affects ejection.

Check for Firmware Updates

• Update your printer’s firmware via the HP Smart app or the HP website. Sometimes firmware updates fix mechanical issues.

Perform a Power Reset

• Turn off the printer and disconnect it from power for at least 60 seconds.
• Plug it back in, turn it on, and try printing again.

Try Printing from Another Source

• If you mainly print from a mobile device, test printing from your Mac or a Windows PC to see if the issue persists.

Test with Different Paper

• Try a different brand or type of paper, ensuring it's within HP’s recommended specifications (e.g., standard 75-80 gsm A4).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support