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‎02-13-2020 04:20 AM

HP Recommended
Product: Envy 4504
Operating System: Microsoft Windows 10 (32-bit)

Mainly on two sided printing I get an error message saying the paper is too small and printing aborts. I have been using the paper for some time without a problem. Any suggestions?

1 REPLY 1

‎02-17-2020 07:39 AM

HP Recommended

@FogeyG, Welcome to HP Support Community!

 

I understand you're facing issues while printing double-sided on the printer. This could be an issue with the driver or the printer settings.

 

Ensure the driver settings on the computer are correct. Refer to the document HP Printers - Print Driver Settings Guide (Windows) for help. Also, use the document HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing) for additional help.

 

If the issue persists, try making a two-sided photocopy on the printer. Let me know the outcome, this will help us isolate the issue further.

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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