Paper size mismatch - but the paper is the correct size

[vechavarry]

I have a deskjet 2724, trying to print from windows, iphone or the app, I get paper size mismatch E1 and the paper go out. The paper is the correct size, letter under all apps. I reset the printer and recheck the size,everything ok. What other things I check?

[Rainbow23]

Hi @vechavarry,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing paper mismatch issues with your HP DeskJet 2724 All-in-One Printer.

Please follow the steps from this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Fishermanf]

Rainbow23:

All the document said  I already done with no solution, that the reason I post here. The other thing, the printer is making a noise after begin printing and spit out the paper with the error I mention. I check the roller for pieces of paper and is clean.

Regards

[Rainbow23]

Hi @Fishermanf,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.