Paper tray configuration is not working

[elijahbailey]

May be a duplicate

Hi,

first the information on the printer: it is an HP OfficeJet Pro 8720 with a second paper tray.

FW version: WMP1CN1919BR

No updates available.

We encountered several issues when copying documents. And today I found an issue with the configuration.

the main tray is set to hold photo paper.

The second tray is the widely used one with plain paper.

This second tray is set as a the default.

Every computer is set to use the second tray if not using "auto".

Now the following issues occur:

- Copying tries to use the main tray even is on the printers display the scond tray is set as default

- I can select "default tray = 2" but the next time it is back to tray 1

- Trying to set the default to the second tray using the EWS results in (pgCopyConfig-409)

Printer display shows:

Tray and paper settings: defualt = 2 , lock = 1,

tray management shows copy = 2, fax = 2, Fotos = 1

I leave the menu to home, come back and: copy = 1, fax = 2, photo = 2

photo paper is definitive in tray 1.

Look like there is a problem

I appreciate any idea on solving the issue

Regards

[TEJ1602]

@elijahbailey, Welcome to HP Support Community!

Remove and reinstall the Tray 2. Refer to this document HP OfficeJet Pro 8700 Printers - Install the Second Paper Tray for help.

To print from Tray 2, follow steps on this document HP Officejet Pro 8700 Printers - Cannot Print from Tray 2 (Windows).

Let me know if this helps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[elijahbailey]

Thanks for your answer.

I did the following:

- switch off printer

- remove power cable

- remove second tray

- plugin power cable

- switch on printer

next

- switch off printer

- remove power cable

- check and clean contacts

- install second tray

- plugin power cable

- switch on printer

I still cannot select tray 2 for copying. It always switches back to tray 1 if I leave the setting menu.

Default tray as tray 2 seems to work fine.

Regards

lpk

[TEJ1602 · Accepted solution]

@elijahbailey

Restore the copy settings. Follow the steps below:

From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Settings.

5. Select which function you would like to restore to the original factory settings:

● Copy

● Scan

● Fax

● Photo

● Network

● Web Services

● Printer Setup

Touch Restore. A message appears stating that the settings will be restored.

6. Touch Yes.

Restart the printer and set tray 2 as default for copying.

Try copying.

Let me know if this helps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!