Paper tray management is locked in settings. How do I unlock it?

[Jim4210]

Just bought an HP 9025.  The guy at HP was VERY HELPFUL in setting it up -- but somehow the Tray Management facility is locked in settings, and I don't know how to unlock it.  Can someone help me?  Thanks.

[Jay_G24 · Accepted solution]

Hi @Jim4210,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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