Paper won’t feed into printer (hp laser jet pro M15w).

[Lilif1234]

The paper won’t feed into the printer (hp laser jet pro M15w). I tried unplugging while it was on and waiting 60 seconds and trying again, but it didn’t work. There is no paper jam. How do I get paper to feed into my printer?

[sandytechy20 · Accepted solution]

@Lilif1234

Welcome to the HP support community.

Clean the pickup roller

1. Turn off the printer.

2. Unplug the power cord from the back of the printer, and then wait for the printer to cool.

3. Open the toner cartridge access door.

   

4. Grasp the handle on the toner cartridge, and then pull the toner cartridge out to remove it.

   

5. Find the pickup rollers.

   

6. Lightly dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

7. Clean the pickup rollers, applying a moderate amount of pressure.

8. Allow the pickup rollers to dry completely (approximately 10 minutes).

9. Reinstall the toner cartridge, and then close the toner cartridge access door.

10. Plug the power cord into the rear of the printer, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Lilif1234]

Thank you it worked!

[sandytechy20]

@Lilif1234

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

Cheers.