Paperjam MFP M277dw but there is no paper jam

[JenSch675]

Hello, my HP MFP M277dw reports a paper jam in tray 2 after starting up, but there is definitely no paper jam. I have already reset the printer. What else can I do?

[A_Gayathri · Accepted solution]

Hi @JenSch675 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Color LaserJet Pro MFP M277dw is showing a paper jam error in Tray 2 without an actual jam, 

here are some steps you can try to troubleshoot and resolve the issue:
 

Check for Obstructions:

• Open Tray 2 and check for any small pieces of paper or debris that may be stuck. Look closely at the rollers and the paper path.

Clean the Rollers:

• Dust and debris can cause the sensors to misread. Use a lint-free cloth slightly moistened with water to clean the rollers. Allow them to dry completely before testing.

Inspect the Sensors:

• The printer has sensors that detect paper in the tray. If these sensors are dirty or misaligned, they may falsely indicate a jam. Gently clean the sensors with a soft cloth.

Reinsert the Tray:

• Remove Tray 2 completely, then reinsert it to ensure it is seated properly. Sometimes, an improperly seated tray can trigger a jam error.

Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Plug it back in and turn it on.

Check the Paper Type:

• Ensure that the paper loaded in Tray 2 meets the printer’s specifications (size, type, and weight). Mismatched paper can cause feeding issues.

Update the Firmware: Update the firmware on an HP printer

• Check if there are any firmware updates available for your printer. Updating the firmware can resolve bugs and improve performance.

Run Printer Diagnostics:

• Use the printer’s built-in diagnostic tools. Navigate through the control panel to find diagnostic or maintenance options that may help identify issues.

Perform a Printer Reset:

• If the above steps don't work, try performing a factory reset on the printer. Be aware that this will reset all settings to default.

Refer to this document: HP Color LaserJet Pro MFP M277dw User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.