Paying for instant ink but ran out of ink???????? What the #$%!

[TP5000]

I am paying for Instant ink and have been since I bought my printer in 2016. I thought that it seemed like a  great deal so that I wouldnt have to wrry about running out and buying ink.

Well, HP is really skating off of me. My last catridge was sent 6/2017 and it is almost 7/2018. Yet I pay faithfully every mont for the service and the ridiculous overages. 

I run a small business and I NEED to be able to print. When I got the low indicator last week and then the notification yesterday that ink was on the way-I figured I would be ok.

NO. I go to print today and I have no ink. No ink to print important labels so that I can ship packages. Check the tracking on the ink and it wont be here until July 2nd. Tomorro is the 30th. So, what the hell am I supposed to do? Now, after paying all of this time for a service that is neer supposed to leave you unable to  print- I have to go to the store tomorrow to buy an ink cartridge because I have no ink and my cartride wont be here for another 4 days?

tried to contact customer service. No phone number or email. Chat is closed and only open M-F?

I should call my bank and do a charge back for all of these months. HP broke their own terms by taking my money and not providing the product as promised.

Never again.

[Bob_Headrick]

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

Do you keepo the printer turned on at all times?  It is OK for the printer to automatically sleep, but it does need to be turned on and connected to the internet to allow communication with the Instant Ink server.  

The HP Instant Ink cartridges have more ink than standard cartridges and last longer.  According to the HP Instant Ink support pages the system strives to keep you with two months of ink on hand at your expected usage rates.

[TP5000]

Thanks for the response. On the contrary, I never turn it off. It communicates quite regularly with HP because it always has to do "something" (maintenence, etc) just about every time I go to print. Chat is only open M-F up until 9pm.  The only way that I got a phone number was when I went to cancel my subscroption.

By the way, if you pay alllll of these months for ink and decide to cancel- they revoke the instant ink cartridge and it wont work anymore. You have to go out to the store and buy a new one....after paying all of those months for ink.

Worst experience witha company ever. Just crappy all around.

[Bob_Headrick]

Sorry you were not happy with Instant Ink. 

A common misunderstanding - you are not paying for ink with the Instant Ink plan, you are paying for a set number of pages per month of printing. 

You are correct, if you cancel the Instant Ink subscription the cartridges will no longer work (and must be returned to HP per number six of the service agreement).

[TP5000]

You are right, despite what the name implies.

Unfortunately, I cannot print pages without the ink that this program supplies. If I pay for, say 300 pages a month, but spend 4-5 days without ink- them I am not getting the pages that I should.

I should never be unable to print when Im paying for this service, period. What would be the point...?

[Bob_Headrick]

I do not know whay the ink shipment did not happen for youur case.  If you have not cancelled the service I would suggest you contact HP Instant Ink Support on Monday.  They may be able to offer something to offset the trouble you have had.