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‎05-12-2020 04:01 PM

HP Recommended
Product: HP Officejet Pro 8630
Operating System: macOS 10.15 Catalina

The screen displays the following error message:  "The original is jammed in the automatic document feeder (ADF)." I have followed instructions for clearing a jam, but there is none. I have clicked the OK button repetedly; the message simply pops up again. I have turned the printer on and off and have unplugged it, also to no avail. I cannot see the home menu screen, because the message blocks it. What do I do? Thanks.

1 person had the same question
1 REPLY 1

‎05-18-2020 05:38 AM

HP Recommended

@SDPlays, Welcome to HP Support Community!

 

If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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