Persistant E3 error message on a ENVY 6034 printer

[sujo25]

I have a persistant E3 error message on a printer HP Envy 6034, I have followed all instructions re removing obstructions and checking the carriage movement, all seems to be fine but the error message continues.  I have tried unplugging, turning off and on etc but to no avail.  Please provide any further guidance. Thanks.

[Raj2111 · Accepted solution]

Hi @sujo25 

Welcome to the HP Support Community!

I understand that you are getting E3 error on your printer, I am glad to assist you.

Please try these steps: 

Blinking lights and error codes

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[sujo25]

Thanks Raj, I was able to ascertain through the blinking lights and error codes that the error message has to do with the actual cartridges and not the carriage itself.  When I took out one of the ink cartridges and left the other in, the error messages stopped and I was able to print an information page. I did this with both cartridges and no error message when only one cartridge was there. With both cartidges in together, the error messages came back.  It appears I may have to replace the black cartridge even though it's not entirely empty.

[Raj2111]

Hi @sujo25 

Thank you for posting back, I am glad that the issue is resolved and  I appreciate your efforts to try and resolve the issue.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[HTHOMAS22]

I have had exactly the same issue! With 1 cartridge in (doesn't matter whether it's colour or black) my printer works, but with both cartridges in, it won't work? 

I don't get it? I've even put new cartridges in and it's still doing the same thing?

Have you solved this issue?