Photo Print Quality - ENVY 7155

[P5476]

I’m trying to print photos on my HP Envy 7155 - but the print quality is horrible. All smudged and unclear. 
the cartridges, photo paper are all genuine HP. 
Drivers are up to date as well. How do I fix this? 

[asmita6658]

Hi @P5476

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue.

To better assist you - 

1) Does the copy works? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

3) Have you tried a different paper type?

4) Are you using the photo paper meant for inkjet or laserjet printers?

While you respond to that, let's print a Print Quality Diagnostic page - 

1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document - Print Quality Issues

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Also, try these steps if the issue is specific to the photo paper - HP Printers - How to Print Photos (Mac)

Hope this helps! Keep me posted. 

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Have a great day!