Photo Printer

[ukmum]

I recently installed a Deskjet 3755 and an Icon for printing photos called "HP Photo Creations" was created on my desktop.  When I try to open the program I get a message saying "Your system administrator has blocked this program" - I am the system administrator so how do I access this program?

[RocketLife]

Hello, ukmum.

I'll check with our support team to see what might cause that error. In the meantime, please try uninstalling HP Photo Creations and then reinstalling it from www.hp.com/go/hppc.

Here are directions for uninstalling and reinstalling in Windows 10:

1. Check Your Internet Connection

• If you’re accessing the Internet from a business or office network, please be sure that the network or firewall allows access to the HP Photo Creations software.
• Check your computer’s clock to be sure the date and time are set correctly.

2. Uninstall and Reinstall HP Photo Creations

Step A: Uninstall HP Photo Creations

1. Click on Start
2. Click on Control Panel
3. Click on Add or remove programs
4. From the program list, select and remove HP Photo Creations 

Step B: Download and reinstall HP Photo Creations

1. Go to www.hp.com/go/hppc 
2. Click the Download button. Depending on your browser, you can choose to run or save the program. Choose Run if available. (If you chose Save instead, double-click the downloaded file.)
3. Follow the onscreen instructions to reinstall HP Photo Creations.

Step C: Open HP Photo Creations 

• Open HP Photo Creations by double-clicking the desktop shortcut, and confirm that it is working.

I find restarting the computer after step C can help as well.

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Our support team is always happy to help. You can reach them at hpphotocreations@hp.com. 

Thank you for trying HP Photo Creations,

RocketLife

[ukmum]

I tried to uninstall the program from the control panel and again it says I do not have sufficient access to do this!   This is a home printer and I am the only user, it doesn't make any sense to me.

[RocketLife · Accepted solution]

The error is likely due to an overaggressive security program. We've seen conflicts with CryptoPrevent, which left some junk behind when the computer updated to Windows 10.

Please contact RocketLife support directly at hpsupport@rocketlife.com. If you like, they can set up a "connect session" so they can see what's going on with your computer and help fix it.

Here's an example where we were able to repair the customer's computer remotely:

Photo Creations installation

Thank you,

RocketLife

[ukmum]

I uninstalled CryptoPrevent and the program now opens.   Thank You