Photo Printing

[4EverGreen]

I have a one year old HP Envy 7855 printer.  I can't print photos anymore, when I try (using HP printer paper and the printer's photo tray) the photo paper tries to load but does not and the printer screen says "Load photo paper in the tray". Since paper is loaded not sure what to do next.  BTW, the printer main tray works fine.

[Jay_G24]

Hi @4EverGreen

Welcome to the HP Support Community. 

What are the paper type and paper size your using?

Try the below steps -

Take sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

Also, refer to How to Print Photos (Windows)

Hope this helps! Keep me posted. 

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