Photo Size missing(no 10x15/4x6" option)

[FrontrunnErik]

No matter how I try, and no matter which program I use, there is no option to select paper size 10x15/4x6". As soon as I select photo tray and try to print I get an error message as the selected format is not complying with the actual size of my paper. Do I need to install 10x15/4x6" size? It worked before I switched PC....

[Jay_G24]

Hi @FrontrunnErik,

I'd like to help!

Load photo paper into the main paper tray.

NOTE: 

If your printer has a separate photo paper tray, consult your user guide on how to print from the tray.

1. Remove any plain paper from the main paper tray.

2. Load the short edge of the photo paper into the tray. If the paper has a perforated tab, load the paper so the tab faces up or towards you to prevent printing on it.

   • Inkjet printers with a front load tray: Glossy or print side facing down

   Loading photo paper into a front-load input tray

   

3. Adjust the paper width guides so they rest against the edges of the paper.

Print the photo

Open the print window and document properties to set up the print job.

1. Before printing, edit the photo to improve colors, brightness, contrast and any other appearance settings.

2. Right-click the photo, select Open with, and then select Windows Photo Viewer or Paint.

   NOTE: 

   For Windows 10, open the photo with Paint to use these steps. Windows Photo Viewer does not come with Windows 10 and was replaced by the Photos app.

3. Click Print, File, or the menu icon  (Paint), then click Print.

   The Print or Print Pictures window opens with general print job settings.

4. Open the printer Document Properties window to access more print settings.

   • In the Print Pictures window in Windows Photo Viewer, click Options..., and then click Printer Properties....

   • In the Print window in Paint, click Preferences.

   

Portrait or landscape orientation

Select Portrait for vertical prints or Landscape for horizontal prints.

Orientation menu on the Layout, Finishing, or Features tab

Paper tray or source

1. Select the tray you loaded the photo paper into, if your printer has more than one tray.

   Source or Paper source menu on the Paper/Quality or Features tab

Photo paper type

1. Set the paper type you are using, such as HP photo paper, glossy, or matte finish.

2. Type, Paper Type, or Media menu on the Paper/Quality or Features tab

Paper Size

1. Select the paper size you loaded in the printer, such as 4 x 6, 5 x 7, or 8 x 10 paper.

   Size or Paper Size menu in Advanced Options or on the Features tab

   Some newer printers support more paper options. Go to Creating Custom Paper Sizes for more information.

Add or remove a border

1. Add a white border around the photo or print to the very edge of the paper.

2. Borderless Printing or Paper Size menu in Advanced Options

3. The Printing Shortcut tab might include shortcuts to print with or without a border

Change the following color and quality settings for best photo printing results.

Quality: Measured in print resolution dots per inch (DPI). Higher DPI produces better photos but slows print speed and might use more ink. See printer specifications for print speeds (measured in pages-per-minute).

Quality Settings or Media menu on the Paper/Quality tab

Print in Max DPI or Output Quality menus are available in Advanced Options, depending on the printer

Printing in color or black and white: The following settings might be available, depending on the printer.

Select color and black and white settings, depending on the printer.

Select Color or Black & White on the Paper/Quality tab

On the Color tab, Features tab, or in Advanced Options, click the menu next to Print in Grayscale and select Off for color prints, High Quality Grayscale, or Black Ink Only

• Draft: Lowest DPI typically used when ink cartridge levels are low or when high quality prints are not needed

• Normal: Default quality setting suitable for most print jobs

• Best: Better DPI than Normal

• Max DPI: Highest DPI setting available

• Color: Uses all cartridges to print full color photos

• Black & White, Black Ink Only, or Monochrome: Printer uses the black ink cartridge only; suitable for normal or lower quality black and white prints

• Grayscale: Printer uses ink from all cartridges to produce a wider range of black and grey tones; suitable for high quality black and white prints

Click OK, and then click Print.

After printing, remove any photo paper from the tray and store it in the package it came in or in a plastic bag. If left in the tray for an extended time, the paper might start to curl

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping