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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Photo printing black HP Deskjet Ink Advantage 2675

Create an account on the HP Community to personalize your profile and ask a question
06-02-2019 07:08 PM
Greetings, I printed some stuff with photo paper with my printer and I noticed the sections with black areas were just rubbing off the paper, this happened regardless of the paper type I chose.
After some time I did some research on found online that the black ink isn't compatible with photo paper so it must print black mixing the colour ink. It says to do so I have to choose "photo paper" as the paper type.
The problem is, I did so, from my pc, and also directly from the printer, and it still produced the same result.
So in the end I just took out the black ink cartridge just to test, and it worked.
Now, obviously I can't be expected to have to remove the black cartridge every time I want to print using photo paper, so what's wrong ?
I am using Arch Linux and have setup my printer with hplip.
Any help would be appreciated, thanks in advance.
PS: I noticed that the photo printing option works as intended when using my phone, so I am guessing this is a driver problem.
06-02-2019 07:15 PM
This is what hp-check is giving me.
---------------
| SYSTEM INFO |
---------------
Kernel: 5.0.10-arch1-1-ARCH #1 SMP PREEMPT Sat Apr 27 20:06:45 UTC 2019 GNU/Linux
Host: arch
Proc: 5.0.10-arch1-1-ARCH #1 SMP PREEMPT Sat Apr 27 20:06:45 UTC 2019 GNU/Linux
Distribution: 0
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.19.5
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 0 distro version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.19.5
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.5
html=/usr/share/doc/hplip-3.19.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.5
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.11 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.27 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
dbus DBus - Message bus system REQUIRED - 1.12.12 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.11 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.2.11 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.29' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - 1.0.27 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.27 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.7.3 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.1 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.8 OK -
python3-xml Python XML libraries REQUIRED - 2.2.6 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.7.3 OK -
Traceback (most recent call last):
File "/bin/hp-check", line 862, in <module>
num_errors, num_warns = dep.validate(time_flag, is_quiet_mode)
File "/bin/hp-check", line 368, in validate
self.core.dependencies[dep])
File "/bin/hp-check", line 210, in __update_deps_info
installed_ver = self.core.version_func[deps_info[6]]()
File "/usr/share/hplip/installer/dcheck.py", line 373, in get_pil_version
return Image.VERSION
AttributeError: module 'PIL.Image' has no attribute 'VERSION'