Photo tray blocked on Envy Inspire 7900e

[Anne9210]

Please help. Bought this printer from Argos and trying to install it. Can't get past this error messsage 'Photo Tray blocked- please adjust and try again,' Followed all the videos.  Nothing jammed. Very frustrated. Why is this so hard??

[Rainbow23]

Hi @Anne9210,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing photo tray issues with your HP ENVY Inspire 7920e All-In-One Printer.

I suggest that you follow the steps listed below for this issue:
1. Make sure the printer is positioned on a flat surface.
2. Push in the output tray extender.
3. Pull out the input tray, but do not remove it.
4. Remove the output tray.
5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.
6. If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position. The photo tray should move freely with no resistance.
7. Reinstall the output tray, and then make sure the edges line up with the input tray.
8. Try to print.
You may also check the link: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/1647... 

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!