PhotoSmart 6520 Ink Levels

[colin52]

Hi i have the above printer and have been useing for a year or more now and over the past few weeks the printer does not show estimated ink levels anymore on the LCD screen on the printer or useing the HP Printer Assistant, i use HP Original Inks. Also the Scan to PC will not work i have a box pop up saying ScaPC is disabled or Scan to PC is currantly unavailable i renable but no joy.I have downloaded drivers from your site but all ss the same, i have no problems printing it is just the scanning and the ink levels.

Hope you can advise many thanks.

[Dvortex]

Hello, @colin52 - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that you are having difficulty checking the ink level and while scanning using the Photosmart 6520 printer. Do not worry, I’m here to help 🙂

Since the printer is printing fine, the printer hardware is fine. Let’s first try and perform a power drain on the printer. Here are the steps:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try the steps listed below to perform a clean install of the printer drivers to fix the scan issue with the printer assistant:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software12/COL43742/mp-108722-3/PS6520_1315-1.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

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[colin52]

Hi Dvortex thanks for your help, i have followed your instructions through to the letter but this has made no difference to the problem, i have removed everything and reinstall again. I have run the Print & Scan Doctor countless times and the Fix printing says all fine with ticks in all boxes and the (DRIVER) but the Fix scan  only gets to the Driver Check and fails with only the option to restart after unplugging the printer and after the restart nothing has changed still no scan to PC and still not showing ink levels, I have attached two screen captures for you. Is there a fix for all this or a new driver for windows 10 ? Thanks.

[Dvortex]

Hello, @colin52

Looks like some scanner driver related issue. 

Let's try to use the HP Scan and Capture app to scan using your Photosmart printer. 

I’d suggest using the HP Smart. Go to https://www.hpsmart.com/us/en to download and install the HP Smart app on your PC.

Let me know if that helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[colin52 · Accepted solution]

Hi Dvortex thanks again for your help, the HP Scan & Capture app worked fine but still have the problem of the Ink Levels not being shown. I ran the Print & Scan doctor after installing the Scan & Capture app but that is still the same but at least with the new app i can again scan to the computer thankyou, just need to sort the Ink Levels out and i will be a happy bunny.

Many thanks.  

[Dvortex]

Hello, @colin52

Thanks for the update & Great stuff! Glad to know that you were able to fix the scanning issue 🙂

Coming to the ink levels, did you check the ink level on the printer control panel? Is the printer control panel also displaying the incorrect ink levels? 

If so please update the printer firmware. Go to http://hp.care/2pBmpWE and update the printer firmware. Restart the printer and then check the ink level again.

Let me know how that goes! 

Thank you again and may you also have a great day and even better tomorrow 🙂

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos"!

[colin52]

Hi DVortex thangs again, on the printer LCD Screen the ink levels just show a ? when i run the HP Printer Assistant this also shows a yellow triange with an exclamation mark in it. From the Toolbox this also shows a yellow triange with an exclamation mark in it, i have downloaded the firmware update and ran it and pop up box says  (Status) Upto date.

Thankyou.   

[Rainbow23]

@colin52,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

You may also check the ink levels by printing the print a self-test or Supplies Status report.

You may check the link: http://hp.care/2pE3j40

You have a good day ahead.

[colin52]

Hi Rainbow23 thankyou for your help, i have done as you advised and still no luck  i did notice it says region 4 if that would make any difference.  

Many thanks.

I have bought and replaced the cartridges and all is back to normal.

Thanks DVortex and Rainbow23 for your help. 

[Rainbow23]

@colin52,

You are welcome.

I see that printer is back to normal after replacing the cartridges 

I also appreciate your time and patience.

You have a good day ahead.