PhotoSmart B110 does not detect or use black ink

[BrigitteGreece]

I have changed the black cartridge three times, all new official HP cartridges, start again, open and close cartridges again, install software again. It keeps printing using only the other colours. It doesn't know the ink level of black. It is also not possible to do a firmware update. Please help!

[Jeet_singh]

@BrigitteGreece,

Thanks for reaching out to the HP Support Forums. I’d be glad to help with your printer issue 🙂

As I understand you have tried to use three new black ink cartridges and unfortunately nothing has helped to resolve this issue. 

I would personally suspect this to be an issue with the printhead or the printer itself. 

Before you go ahead and contact our HP support for further assistance, I would like to ensure you have followed all the steps from these documents 

'Incompatible Printhead,' 'Printhead Missing or Damaged,' or 'Printhead Problem' Displays for HP Pho...

HP Photosmart Plus B210 Printers - Color or Black Ink Not Printing

Please make sure that you have tried to clean the printhead manually.

If you have tried all the steps suggested and still having the issue. I would recommend you contact our HP support team to get printer service or possible upgrade options.

HP support can be reached on www.hp.com/contacthp

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[BrigitteGreece]

Thank you for your quick reply! I cleaned the printhead as described and now it uses the black ink again, but not very clearly and it still shows the black cartridge as empty in the web page.

[BrigitteGreece]

In the mean time I had changed the black cartridges so many times that I didn't know anymore which was the newest. Now that I found it, the previous problem has been solved, but now a thin dirty black line appears all over the page, vertically.

What could be the solution for this? Clean the printhead manually again?

[Jeet_singh]

@BrigitteGreece,

If the issue is to do with Vertical streaks, then this could be an issue with the Hardware, I would suggest you try to clean the cartridge contacts as well  clean the rollers and the scanner glass.

Let me know how it goes for further assistance.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[BrigitteGreece]

Thank you! I will look into that as soon as I have time and I will let you know.

Have a good week and a wonderful weekend!

[Jeet_singh]

@BrigitteGreece,

Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[BrigitteGreece]

Hello again,

I think I must clean the rollers. But how can I do that?

[Jeet_singh]

@BrigitteGreece,

You may follow the steps suggested in this support document which gives the steps to clean the rollers - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Take care now and do have a fabulous week ahead. 🙂
Regards,

[BrigitteGreece]

Hello,

Unfortunately the document you sent me, didn't help. It is for Windows XP, Vista or 7 and I have Windows 10.

I attach a screen shot of the Solution Center.

Thanks again,

Brigitt