Photosmart 5520 carriage jam

[Gordon1412]

Have a carriage jam message tried moving gears etc. but the problem seems to bee that the carriage slams to the the right goes back to the left and stays there. Can move by hand ok but keep getting carriage jam message. When i swith off printer again carriage slams to right physically moving the printer.

[KrazyToad · Accepted solution]

@Gordon1412

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I have gone through your Post and I would like to help

Please remove the cartridges, reinstall them firmly and perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-5520-e-all-in-one-printer-series/5157...

If the issue persists, follow the instructions in Solution Two and Four from this Link: https://support.hp.com/us-en/document/c03241387

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Gordon1412]

Thanks eventually ok after software update.

many thanks for you help

Gordon

[Flower_Bud]

@Gordon1412

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Did the printer Firmware Update help you resolve the issue? 

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂