Photosmart 7525 ink cartridge 564 Photo problem

[melcar206]

I have purchased a new 564 XL black cartridge for my Photosmart 7525 and it will not work.  I don't think it is the cartridge because there is ink in both the old cartridge which had been working, and the new one.  I have done everything I know to do.  It still prints in color, just not in black.This is an HP original cartridge.

[MKazi · Accepted solution]

@melcar206

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Photosmart 7525 e-All-in-One Printer. I read that you have installed a new original HP 564 XL Black Ink Cartridge and the printer does not print the black color. There is ink in both the old and new cartridges and still the printer does not print in black. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

When troubleshooting ink related issues, be it an ink cartridge error or inability to print a certain/multiple color(s), one of the first steps to try is an Ink System Reset.  This will reinitialize the ink system in the printer and get rid of any false errors.  I will outline the steps below.

Performing an Ink System Reset:

1. While the printer is turned on, remove all ink supplies from the printer.  This includes all cartridges and printhead, if it is removable.
    
2. Unplug the printer from the power source while on and no ink supplies in the printer
    
3. Get a clean, lint free cloth and clean water
    
4. Use the cloth and water to wipe the electrical contacts down of the cartridges, the matching contacts inside the printhead for the cartridges, the contacts on the rear of the printhead that connect to the printer, and the contacts in the printer that connect to the printhead
    
5. Wipe the contacts dry to ensure no water is in/on the system
    
6. Plug the printer back up to the power source, without ink supplies
    
7. Insert the printhead when the printer powers up and indicates the printhead is missing
    
8. Insert the print cartridges when the printer indicates the cartridges are missing.  Do so one at a time to ensure the error isn't stemming from one of the cartridges.  Open the top and insert the first cartridge, then close the top.  The front of the printer should, then, indicate that the remaining colors are missing.  Do this individually with all cartridges.
    
9. Once the printhead and cartridges are installed, then the printer will attempt to Auto-Align.  Once the alignment is complete, then the ink system reset/reinitialization is complete.

If the issue still persists, I suggest using the following document to troubleshoot the issue. Troubleshooting Print-Quality Issues

If the issue persists, take a look at this video, you might find it very helpful. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.

I sincerely hope this fixes the issue. Let me know the outcome. All the best! 🙂

[melcar206]

Worked perfectly.  Trouble is that I just purchased a new printer.  Not so bad as I now have two working printers.  Thank you so much.  I will remember this if it should happen again.

[MKazi]

@melcar206

You're most welcome. 🙂

I'm glad that it helped. Technical solutions can only be provided, but it was you who implemented them to perfection.

Cheers! 

Happy printing! 

[459Safari]

Did not work.  But thank you.  I am still getting "one or more cartridges appear to be missing or damaged".

I've taken out the head and washed it, cleaned all the contacts,not working.

Jerry

[Kat9491]

Thanks so much for the instructions on the printing problem... It worked perfectly and I am forever grateful!!!!