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‎02-16-2020 03:45 AM

HP Recommended
Product: C309a
Operating System: macOS 10.15 Catalina

My Photosmart C309a is showing white bands on Magenta Yellow on test page. I've run the clean print heads, and alignment many times, installed new cartridges. Any ideas?

IMG_9866.jpg

3 REPLIES 3

‎02-16-2020 05:36 AM

HP Recommended

Hello, 

 

Any of the following factors can cause streaks or lines in a printed image:
  • Low or empty ink cartridges
  • Air in the printhead
  • Insufficient automatic printer servicing (priming)

Click https://support.hp.com/us-en/product/hp-photosmart-premium-fax-all-in-one-printer-series-c309/373719...   to access steps that should fix the issue. It also contains those that you have already tried before.

 

Also feel free to try the steps as mentioned in below video.

https://www.youtube.com/watch?v=K76eANwoY64 

Regards,
Jabzi

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‎02-16-2020 06:01 AM

HP Recommended
Thank you! Will try
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‎02-19-2020 04:53 AM

HP Recommended

Hi, tried all the calibrations and still the same. Changed ink cartridges too. I guess it’s a cleaning job now?

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