Photosmart C309g-m cartridge carriage stuck

[Lamira]

Hello, I have a Photosmart Premium C309g-m printer. There are currently no cartridges in it. I am trying go insert the cartridges but the carriage is stuck on the right side. I've tried moving it manually while the printer is on and also off, but its not budging. This is not a paper jam issue. Any thoughts as to how to get it back to the center? THANKS!

[sandytechy20]

@Lamira

Welcome to the HP support community.

Check for obstructions in the carriage path

1. With the printer on, disconnect the power cord from the rear of the printer.

2. If your printer has a battery, remove the battery.

3. Open the door to access the carriage inside of the printer.

   Examples of carriage access doors

   

4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   Example of a printer with debris in the carriage path

   

5. If the carriage on your printer has a latch, make sure it is closed.

     caution:

   Ink tank printers: If the latch is closed, do not press down on it.

   

6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

7. Close the carriage access door.

8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.