Photosmart C3180 cartridge carrier won't move all the way to the right.

[GrannyAnnieH]

The cartridge carrier won't move all the way to the right. This printer has been unused for a few years. I replaced both ink cartridges (and they were in the right position then!) but the error light still flashes and it won't print. I can't move the cartridges manually to the right, either (they will move to the left). Something stops them.

I went thorugh the cartridge video online and that didn't address the problem. I've unplugged & replugged, on & off - nothing helps. How do I get them to move all the way to the right, as they did before? Thank you.

[senan6806]

@GrannyAnnieH

A warm welcome to HP Community!

Since you tried all possible steps available in this video, I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!