Photosmart C4795 - new HP black, tri-color cartridges, error=print cartridge problem. Cant resolve

[grandst185]

New HP Cartridges, black & tri-color.  Keep getting "print cartridge problem" At least one of the cartridges has a problem.

I followed the HP step by step instructions and nothing works,  still getting same error and cannot print anything.  Normally I install new cartridges, follow the alignment procedure and everything works perfect.   Puzzled....can't figure it out.

[The_Fossette]

@grandst185,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting ink cartridge error after replacing the cartridges.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Have you checked with the old cartridges whether you are getting the same error?
• Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-photosmart-c4700-all-in-one-printer-series/3794613/model/394...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!