Photosmart D110a prints all-white pages

[MCHS1]

I got a brand new Photosmart D110a and I was doing the setup but when I got to the part of scanning the alignment page, it won't print anything but blank pages, I tried everything: using the toolbox option to clean the ink cartridges, removed them and put them back in, rebooting the printer by unplugging it on the back of it, ran the troubleshooting diagnosis but it says everything is fine and that it should print a test page but since it won't print anything I am stuck in a loop. Can anyone help me please

[Sneha_01]

HI @MCHS1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Photosmart D110a is printing all-white pages, here are some steps to troubleshoot the issue:

1. Check Ink Levels

• Ensure that the ink cartridges are properly installed and have sufficient ink. Sometimes even new cartridges can be defective.

2. Perform a Hard Reset

• Unplug the printer from the power source, wait for about 60 seconds, then plug it back in and power it on.

3. Clean Printheads Again

• Run the print head cleaning cycle multiple times using the printer's toolbox options to clear any potential clogs.

4. Check for Protective Tape

• Make sure that any protective tape or stickers have been removed from the ink cartridges.

5. Change Paper Type/Size

• Ensure that the correct paper type and size are loaded in the tray. Sometimes mismatched settings can cause printing issues.

6. Print a Test Page via Software

• Try printing a test page directly from your computer’s printer settings to see if the issue persists.

7. Check Connection Type

• If using USB, ensure the cable is secure. If using wireless, confirm that the printer is connected to the same network as your computer.

8. Update Firmware and Drivers

• Ensure that the printer firmware and drivers are up to date. Check the HP website for the latest updates.

9. Try Different USB Port or Cable

• If connected via USB, try a different USB port on your computer or a different cable to rule out connection issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support