Photosmart D7260 Paper pickup

[THBUDDE]

Sorry if this is on the wrong board, I could not find one exactly for my printer.

I have a Photosmart D7260 and when it feeds the paper, it does not get picked up by the rollers that feed it into the printer head. I have to take off the back and feed the paper myself and many times it does not print properly. Is there a way to clean them so they pick up the paper or another solution?

I know the printer still works, and this is the only problem, and I don't want to just throw the printer away.

[Raj1788 · Accepted solution]

@THBUDDE

Thank you for joining the HP Community

Clean the paper rollers

Follow these steps to clean the paper rollers.

1. Press the Power button () to turn off the product.

2. Disconnect the power cord from the rear of the product.

3. Remove the rear access door.

   HP products have different rear access doors. Some have one release tab, some have two release tabs, some have a knob to turn, and some have in-tray catches. Some also have automatic two-sided printing accessories (duplexers). Release the rear access door or duplexer as necessary, and then remove it to access the paper rollers for cleaning.

   Product with one rear access door release tab

   Product with two rear access door release tabs

   

   

   Product with one rear access door release tab

   Product with in-tray catches

   

   

   Product with a rear access door release knob

   Product with a duplexer

   

   

4. Wipe each paper roller with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers upward carefully to clean all the way around.

   Figure : Paper rollers

   

5. Allow the rollers to dry completely, and then replace the rear access door or duplexer.

   Slide the rear access door or duplexer into place, and then gently push it in until it clicks or snaps into place.

6. Reconnect the power cord to the rear of the product.

7. Try printing again.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[THBUDDE]

Thank you, this worked perfectly. Glad that the printer is working again, for I really like it and didn't want to have to get rid of it for something like this.

[Raj1788]

@THBUDDE

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)