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‎09-17-2013 02:00 AM

HP Recommended

HI

 

Not sure what has happen, but the printer has reset itself and now asks for the setup cartridges.. I got rid of those when the I had to replace with new Ink cartridges..

 

How do I get pass this message ?

 

The printer is a few years, old so no warrenty, but worked fine

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2013 04:28 AM

HP Recommended

Hi,

 

Please perform a reset on printer set  as a private message.

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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33 REPLIES 33

‎09-17-2013 05:31 AM - last edited on ‎04-20-2016 09:22 AM by HP Administrator

HP Recommended

Hi,

 

Please refr the link below to troubleshoot the issue.

 

http://support.hp.com/us-en/document/c03107170

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎09-17-2013 07:53 AM

HP Recommended

hi

 

I did see that, and tried a few, but the article refers to having the  SETUP Cartridges, which I don't have as explain.

 

How do you fix the issue with normal Cartridges which are installed

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‎09-18-2013 01:10 AM

HP Recommended

any ideas, I assume I dont have to buy a new printer 

 

I can't even use the scanner bit

 

Cheers

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‎09-18-2013 04:28 AM

HP Recommended

Hi,

 

Please perform a reset on printer set  as a private message.

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎09-18-2013 07:13 AM

HP Recommended

Hi,

 

Glad to know that the issue has been resolved.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎10-16-2013 03:26 PM

HP Recommended

HI, i have same problem, it asks for setup cartridges but i dont have them..

Whats the big secret of the private message??

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‎10-18-2013 04:38 AM

HP Recommended

hi dennykb-d ,

 

Have you followed all the steps from the available document?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎10-18-2013 04:41 AM

HP Recommended
Yes ofcourse
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‎10-18-2013 05:00 AM

HP Recommended

Hi dennykb-d,

 

Please reset the printer to ist factory defaults sent as private message.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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