Pinter status is yellow not green,

[drewsgrma]

          When I go into system preferences on my Mac desktop, and go to printer, the status shows -yellow, in use default. _ I need the status to be green!

[Raj_05]

Hi @drewsgrma,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the status of your HP ENVY 5540 All-In-One Printer is showing as yellow and "in use default" in your Mac's system preferences, it usually means that the printer is experiencing some issue or it might not be set as the default printer. Here are some steps you can take to resolve this and make sure the status shows as green.

Check Printer Connection:

• Make sure your HP ENVY 5540 is properly connected to your Mac and turned on.
• Ensure that the printer is connected to the same Wi-Fi network as your Mac, if you're using a wireless connection.

Restart the Printer:

• Sometimes, simply restarting the printer can resolve communication issues. Turn it off, wait for a few seconds, and then turn it back on.

Restart Your Mac:

• Restarting your Mac can also help in refreshing the printer settings.

Check Default Printer:

• Confirm that your HP ENVY 5540 is set as the default printer. To do this:
  • Go to "System Preferences" on your Mac.
  • Click on "Printers & Scanners" or "Print & Fax" (depending on your macOS version).
  • In the list of printers on the left, locate your HP ENVY 5540.
  • Make sure it has a checkmark next to it indicating that it's set as the default printer.

Update Printer Driver:

• Ensure you have the latest printer driver installed on your Mac. You can download the latest driver from the HP website or use Apple's built-in printer driver updates.

Check for Error Messages:

• If there are any error messages displayed on the printer's control panel, address those issues first. Error messages can provide clues about what's wrong.

Reinstall the Printer:

• If none of the above steps work, you may need to remove the printer from your Mac and then reinstall it. To do this:
  • In "Printers & Scanners" (or "Print & Fax"), select your printer from the list.
  • Click the minus (-) button to remove it.
  • Then, click the plus (+) button to add the printer again and follow the on-screen instructions.

Check for Software Updates:

• Make sure your Mac's operating system and printer software are up to date. Sometimes, software updates can resolve compatibility issues.

By following these steps, you should be able to resolve the issue with your HP ENVY 5540 printer and get the status to display as green in your Mac's system preferences.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support