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‎03-15-2026 04:16 AM

HP Recommended

Cannot print. Checked status and message says printer is ready and wifi ok. But a message appears saying printer in an error state, when I try to print? Have switched on and off to no avail.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2026 12:31 PM

HP Recommended

Hi @MarianE1,

 

Thank you for the response.

 

Let’s go through a few checks.

Clear Any Hidden or Stuck Print Jobs

  1. On your computer, go to Settings > Printers & scanners.
  2. Select your printer → Open print queue.
  3. Cancel all jobs (even if it looks empty, refresh once).
  4. Restart your computer.
  5. Turn the printer OFF, wait 30 seconds, then turn it back ON.

Note: Jobs can get stuck even when the queue appears empty.

Restart Print Spooler (Windows)

  1. Press Windows + R, type services.msc, press Enter.
  2. Find “Print Spooler.”
  3. Right-click → Restart.
  4. Wait 10 seconds.
  5. Try printing a test page.

Check Printer Status (Offline / Error Mode)

  1. Go to Settings > Printers & scanners.
  2. Select your printer.
  3. Click “Open print queue.”
  4. Click “Printer” menu.
  5. Ensure “Use Printer Offline” is unchecked.

Re-add the Printer (Clean Setup)

  1. Go to Settings > Printers & scanners.
  2. Remove the HP ENVY 6100e printer.
  3. Restart your computer.
  4. Click “Add device” and reconnect the printer.
  5. Select the correct version (avoid duplicates like “Copy 1”).

Reset Printer Connection

  1. Turn the printer ON.
  2. Unplug the power cord from the back.
  3. Wait 60 seconds.
  4. Plug it back in and allow it to restart.
  5. Reconnect it to Wi-Fi if prompted.

I hope this helps.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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5 REPLIES 5

‎03-19-2026 12:58 PM

HP Recommended

Hi @MarianE1,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎03-23-2026 07:19 AM

HP Recommended

HP Enc

HP Envy 6100e series

Was this reply helpful? Yes No

‎03-24-2026 03:23 AM

HP Recommended

printing is not clear

Was this reply helpful? Yes No

‎03-24-2026 05:10 AM

HP Recommended

When I try to print -   sometimes the message gets to the printer as I can see on printer screen but it doesn't actually print - just keeps running over the same screen then gives me the option to cancel.  When I press cancel - the message does not disappear from the screen until I turn off the printer?? Other times it states the printer is in an error state?  So I am guessing the problem is between the computer and printer somewhere, some king of blockage but dont know where!  Looking on HP smart it all looks fine as far as wifi is concerned, nothing in printer Q. Have tried Restore but it didnt help. Do I need to uninstall and start again??  Appreciate any suggestions. Thanks

Was this reply helpful? Yes No

‎03-24-2026 12:31 PM

HP Recommended

Hi @MarianE1,

 

Thank you for the response.

 

Let’s go through a few checks.

Clear Any Hidden or Stuck Print Jobs

  1. On your computer, go to Settings > Printers & scanners.
  2. Select your printer → Open print queue.
  3. Cancel all jobs (even if it looks empty, refresh once).
  4. Restart your computer.
  5. Turn the printer OFF, wait 30 seconds, then turn it back ON.

Note: Jobs can get stuck even when the queue appears empty.

Restart Print Spooler (Windows)

  1. Press Windows + R, type services.msc, press Enter.
  2. Find “Print Spooler.”
  3. Right-click → Restart.
  4. Wait 10 seconds.
  5. Try printing a test page.

Check Printer Status (Offline / Error Mode)

  1. Go to Settings > Printers & scanners.
  2. Select your printer.
  3. Click “Open print queue.”
  4. Click “Printer” menu.
  5. Ensure “Use Printer Offline” is unchecked.

Re-add the Printer (Clean Setup)

  1. Go to Settings > Printers & scanners.
  2. Remove the HP ENVY 6100e printer.
  3. Restart your computer.
  4. Click “Add device” and reconnect the printer.
  5. Select the correct version (avoid duplicates like “Copy 1”).

Reset Printer Connection

  1. Turn the printer ON.
  2. Unplug the power cord from the back.
  3. Wait 60 seconds.
  4. Plug it back in and allow it to restart.
  5. Reconnect it to Wi-Fi if prompted.

I hope this helps.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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