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‎05-01-2020 06:57 AM

HP Recommended
Product: HP desk jet 2624
Operating System: iOS

image.jpg

 

When I print something it is always poor quality, missing letters words and it's not just along the margin but across the page.  This is what a test page looks like 

1 REPLY 1

‎05-10-2020 10:29 AM - edited ‎05-10-2020 01:39 PM

HP Recommended

Hi @Erikamckinnon

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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