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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Possible to turn off slepp mode for HP ENVY 4520 All-in-One ...

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07-01-2017 03:27 PM
hi
Am thinking of getting a HP ENVY 4520 All-in-One Printer- but someone told me it goes into sleep mode--before i buy it I would like to know if it's possible to turn off sleep mode for the printer thanks
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07-03-2017 12:02 PM
Hello, @sm13 - Hope you are well 🙂
Thanks for your continued participation on the HP Forums!
Going through your post, I am afraid that we cannot disable the sleep mode on the HP Envy 4520 printer. Sleep mode is to save the power and to make sure that the printer is always ready to start job even while idle.
Even while the printer is in the sleep mode status, if you give a print command, the printer will automatically wake up and will complete the job.
I hope that answers your concern adequately. Let me know!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
07-03-2017 12:02 PM
Hello, @sm13 - Hope you are well 🙂
Thanks for your continued participation on the HP Forums!
Going through your post, I am afraid that we cannot disable the sleep mode on the HP Envy 4520 printer. Sleep mode is to save the power and to make sure that the printer is always ready to start job even while idle.
Even while the printer is in the sleep mode status, if you give a print command, the printer will automatically wake up and will complete the job.
I hope that answers your concern adequately. Let me know!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
07-03-2017 01:09 PM
Hello, @sm13
Thanks for the update 🙂
Visit us again if you have any concerns!
Thank you again and may you also have a great day and even better tomorrow 🙂
DVortex
I am not an HP Employee
07-06-2017 07:03 AM
Hello, @roborob1
Thanks for reaching out! I'd like to help 🙂
You can try and assign a public DNS and also disable the IPv6 to get this issue fixed. Here are the steps:
• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
Please let me know if this resolves the issue, or if you require further assistance!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee