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Message 1 of 2
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Flag Post

Power to the printer but nothing prints

HP Recommended
HP Photosmart 8540
Microsoft Windows 7 (32-bit)

The connection is via USB the printer appears to be offline in windows with the print job in the queue. The power light on the connector at the back shows a green light. The on off button at the front does not light up. The mini screen at the front lights up with the HP logo. Nothing else happens or works.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@cyrastas

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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