Pribterhead missing

[myhyprinter]

Hello

i have replaces the printer heads with new one, still there no solution getting same error like Printerhead is missing

[Kuroi_Kenshi]

Hi @myhyprinter,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the printhead error on the HP Smart Tank 790!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printhead Installation:

• Ensure that the printheads are installed correctly and securely. They should click into place.
• Double-check that you are using the correct printhead model compatible with the HP Smart Tank 790.

Clean the Electrical Contacts:

• Turn off the printer and unplug it.
• Carefully remove the printheads and inspect the electrical contacts both on the printheads and inside the printer.
• Use a clean, dry, lint-free cloth to gently clean the contacts to ensure proper connection. Avoid touching the copper-colored contacts with your fingers.

Reset the Printer:

• Disconnect the power cord from the printer while it is turned on and unplug it from the wall outlet.
• Wait about one minute, then reconnect it and power it back up.

Firmware Update:

• Ensure your printer's firmware is up to date, as updates may contain fixes for errors like this one.

Reinstall Printheads:

• Reinsert each printhead and ensure they are seated correctly. Sometimes removing and reseating them resolves such issues.

Check for Obstructions:

• Look for any paper jams or obstructions inside the printer that could affect printhead recognition. Clear any that you find.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,