Print Color Mismatch.

[Jyotirmay_Kumar]

Product:- HP Deskjet GT 5820     Operating System:-  Windows 10 Pro 64-bit.

I want to make a colored printout using my laptop. But, the color that is printed is mismatched. Somewhere the color is faded and somewhere the color is of different tint. The cartridges are intalled 5-6 months back. One of the HP technicians adviced me to take out the cartridge and clean it with a rough and old cloth in such situation, but when I try to open the latch it is jammed.

The printer in under warranty period.

Please provide me with a solution to the problem and I will be grateful to you.

Thanks,

Regards,

Jyotirmay Kumar Jha.

[Riddle_Decipher]

@Jyotirmay_Kumar (Namaste, and that's the extent of my Sanskrit) 😉

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand there's a print color mismatch on your device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you ensure genuine HP Ink cartridges are being used?
• Did you refill any low or empty ink cartridges/tanks?

While you respond to that, here's what you need to do:

Refill any low or empty ink tanks

Low ink levels can impact print quality.

   CAUTION:

Damage to the printer as a result of improperly filling the ink tanks or using non-HP ink is not covered under warranty.

Do not let the ink levels fall below the minimum fill line when printing. Very low ink levels can result in reduced print quality or damage to the ink system.

1. Visually check the printer ink levels using the ink tank window.

   1. Maximum fill line

   2. Minimum fill line

   • If any ink level is below or close to the minimum fill line, continue with these steps to refill any low ink tanks.

   • If all ink levels are properly filled above the minimum fill line, skip to Check for ink smears on the back of printouts.

2. Open the ink tank lid.

   

3. Remove the plug from the ink tank you are refilling. Set the plug upside-down on a disposable piece of paper.

      CAUTION:

   Avoid ink stains. Ink might be on the underside of the plug.

   

4. Remove the cap from the ink bottle, pull off the seal tab, replace the cap, and then flip open the lid.

   

5. Hold the ink bottle on the tank spout, gently push down, and then let the ink drain into the ink tank. Fill the ink tank to just below the maximum fill line on the tank.

   If the bottle does not start draining, remove and reinsert the bottle onto the tank spout.

      CAUTION:

   Do not squeeze the bottle, and do not overfill the ink tank.

   

6. After the ink tank is filled, pull the ink bottle straight up.

   Close the ink bottle lid, set the bottle upright, and then push the ink tank plug into its slot on the ink tank.

   

7. Make sure the ink tank plugs are pressed firmly into place.

   

8. Repeat the previous steps to fill any other low or empty ink tanks.

      CAUTION:

   Store any bottle with remaining ink in a cool, dry place for later use.

9. Close the ink tank lid.

   

Step 4: Check the ink delivery system

Make sure the transportation ink valve is unlocked, the printhead latch is closed, and ink completely fills the ink delivery tubes.

   CAUTION:

While performing the following steps, do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.

1. Make sure the transportation ink valve is in the unlocked position.

      CAUTION:

   Printing with a locked transportation ink valve can damage the printheads.

   

2. Make sure the printer is turned on.

3. Inspect the position of the blue printhead latch.

   1. Open the exterior door.

   2. Open the printhead access door.

      

   3. Wait until the carriage is idle and silent before you continue.

   4. Visually inspect the printhead latch position.

      • If the printhead latch is closed, continue to the next step.

      • If the printhead latch is open, skip to Replace the printheads.

         CAUTION:

      Do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.

      

4. Reach inside the printer through the printhead access door, and then manually move the carriage to the right.

   

5. Visually inspect the ink delivery tubes.

   • If the tubes are white or ink stained, the printer is not properly primed or out of ink, skip to Replace the printheads.

     

     

   • If the tubes are completely filled with dark ink, the printer is properly primed and filled with ink, continue to the next step.

     

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2IK7LoE (Step 5 Onward)

(By the end of this article all the issues should be resolved)

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!