Print Error 0x80070570 on HP Smart Tank 7005 All in One

[Hazel_N_42]

I have a printing error 0x80070570 with HP Smart Tank 7005 All in One printer.

Windows 10 computer, wifi connection is ok & scanning (& saving to pc) with the HP Smart works fine.

I've tried the downloaded Doctor tool but it couldn't fix problem.

I need assistance please

[Nal_NR]

Hi @Hazel_N_42,

Welcome to the HP Support Community. 

I'd like to help!

Restore original factory defaults and settings:

This topic describes how to restore the original factory defaults and settings. 

● If you have made changes to the printer or network settings, you can restore the printer to the original factory settings or network settings. 

● If more than 2 hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in Wi-Fi setup mode by restoring the printer network settings. The setup mode will last for 2 hours. 

● You can also troubleshoot network connection issues by restoring the printer network settings. 

● If you restore the printer network settings, you will need to reconnect the printer to the network using the HP Smart app. See Connect your printer to a Wi-Fi network using HP Smart

You may also refer to this User guide for more options. Page 72

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hazel_N_42]

Hi Elohi_NR ,

Thank you for helping me. 

I have done the restore factory settings & printer network settings & followed that with the WiFi set up through the HP Smart app and I'm getting error EBS00P0004 and can't finish setup. 

The Wifi light is on  & I'm able to scan a document & save it to my PC. 

I'm still unable to print a document (pdf) from my pc. HP Smart recognises the file but original error code appears.

Printer is Asleep shows in HP Smart app.

Hazel_N_42

[Nal_NR]

Hi @Hazel_N_42,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Hazel_N_42]

Well I find it difficult to understand that you would have to private message me just to tell me to phone certain numbers for further 'HP Support'.  The fact that reverse check on either numbers provided shows no details at all means I put you now on the SCAM- BEWARE list.

[Nal_NR]

Hi @Hazel_N_42,

We are sorry the phone support did not work. This seems to be a hardware issue. Hence we recommended contacting phone support. 

I request you contact the nearest service center for further assistance. Thanks