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‎10-26-2020 07:41 AM

HP Recommended
Product: HP OfficeJet Pro 8610
Operating System: macOS 10.15 Catalina

The printer hasn't been used for a month. When trying to start I get this error message:

 

"There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP" I have cycled the printer several times with the power switch and with the web tool restart option.

 

The ink status shows ink in all cartridges -- about 25%  in magenta, cyan, yellow; 75% in black.

 

Any suggestions? The printer is out of warranty.

 

 

Category:
1 person had the same question
1 REPLY 1

‎10-29-2020 10:56 AM

HP Recommended

@davistech

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c03439615

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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