Print Head Error Message 0xc1920003 on 8610

[bookman511]

I am getting error message  0xc1920003 on my  Officejet 8610.  I have tried the recommended methods of: 1) turning it off and on; 2) taking power off for a minute and more and holding power button on for 30 plus seconds;  3) taking out ink cartridges and reinserting them; and 4) cleaning the print head.  None of this has worked.   

Is this going to be something fatal for my printer?

[Jerry_57]

Hi @bookman511,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code 0xc1920003 on your HP Officejet 8610 typically indicates a print head problem. You've already tried several troubleshooting steps, which are very good initial actions. However, as these have not resolved the issue, here are a few more things you might consider:

 

Inspect the Print Head:
 

• Ensure that the print head is properly installed. If it’s removable, try reinstalling it.
• Look for any physical obstructions or residual ink on the contacts that might be causing the error.

Update Printer Firmware:
 

• Check if there’s a firmware update available for your printer. Sometimes, installing the latest firmware can resolve hardware-related errors. Official HP® Support

Complete a Hard Reset:
 

• Unplug the power cord from the back of the printer while it's still on, wait 60 seconds, then plug it back in.
• Power on the printer again and see if the error persists.

Check Warranty Status:
 

• If your printer is under warranty, contacting HP Support for a replacement print head might be a solution if a hardware issue is confirmed.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support