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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-16-2020 06:26 AM

HP Recommended
Product: HP PHOTOSMART 5524
Operating System: Mac OS X 10.10 Yosemite

Hi,

 

I'm having issues with my HP Photosmart 5524 printer - the black ink isn't coming out quite right (see photo).

 

It's got better since I've done multiple 'clean printhead' but it's got to this point and won't get better. Have replaced all the cartridges and I don't know what else to do - anyone got any suggestions?

 

Ta very much 🙂IMG_3389.JPG

1 REPLY 1

‎04-19-2020 09:19 AM

HP Recommended

Hi @laurag93

 

Welcome to the HP Support Community. 

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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