Print Queue Problems using HP Photosmart D110

[AEW1]

WHen I Priint a Document, in "Show What is Printing", I see the Document (lets say its 1 page), It shows going to the Spooler, It shows "printing, and the Document Prints. INstead of clearing out of the Print Queue, however, there is an immediately a New Line that Doubles the number of Pages (ie now 1/2 instead of 1/1, and twice the original size0. Status says "Printing, but nothing Prints. If I try printing any more documennts, they go in the Queue waiting for the Boogus Document. I cannot cancel this Bogus Document for around 15 min, when I get a "Printer Error" in the status. Then I can remove the Bogus Document. Any ideas. Hope this Helps.

AEW

[AEW1]

An associated Question. Is there any way to change the error timeout when something is sent to the printer. As indicated above, once the bad Doc is sent to the printer, it takes almost 15 min before an Error is noted on the Status. I cannot delete the document during that time. If the timeout to error cold be changed to say a few minutes, it would make it a lot easier to manage the problem. Hope this helps.

AEW

[Gemini02]

Greetings @AEW1,

Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing issues with the jobs getting stuck in the queue. I would be happy to help you.

Please try the steps listed in this document: Print Jobs Stuck in Print Queue (Windows). Clearing the print spooler folder and restarting the print spooler should help with this issue.

If you are still having issues, let me know how the printer is connected.

If this helps you to reach a solution, please click the "Accept as Solution" button. If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. Please let me know the outcome. Have a nice day!

[AEW1]

Clearing the Spooler did Not eliminate the problem. In fact I set up the properties to print direct to the printer, bypassing the spooler, and the problem persisted. I am connected wirelessly to the printer. Any additional iseas?

Art

[Gemini02]

Thanks for getting back to me @AEW1.

What were the results when you ran the Print and Scan Doctor?

Try printing from different applications, to see if you have the same results.

If the issue persists, run the System File Checker: Run sfc /scannow & analyze its logs in Windows 7 | 8.

Keep me posted. Thanks!

[AEW1]

Gemini02, I ran the Print & Scan Doctor and it did not find any problems. I ran th scan and it found no problems. When I change the Print Settings to run directly to the Printer, I get the same problem:

  1) Document from Word will Print, but then the Print Queue shows a document still printing that is 2-3 more pages and size than  the original document.

  2) It takes 15min before I get an error message and can cancel the document.

  3) When I print a document from PDF, all the writing is covered up with a Black Bar.

Since this problem started after the last Windows 10 update, and HP has NOT changed the Drivers for this Printer since it's original release, I am suspeceting there is a need for HP to update iits drivers for the LATEST update of Windows 10.   Also, is there anyway to change the 15min time period before the error msg comes from not being able to print the phantom Document?

Thanks for all your help to date. Hope this helps.

AEW01

[Gemini02]

Thanks for letting me know the results, @AEW1.

Try installing a Generic driver to see if you have the same issue:

Run the Add a Printer Wizard from Devices and Printers and install the generic driver. Select the HP Deskjet 9800 Class Driver. If it isn't listed, click on the Windows Update button. Then searched for it again. Make sure you select the correct port. 

You should also be able to use the HP Photosmart PCL3 Class Driver.

Let me know if that helped. Thanks!

[BigJimW]

AEW1, I have had the same problem that you described.  After numerous days of waiting the 15 minutes or removing and then re-installing the printer, I had the brilliant idea to talk to my IT gut at school.  He suggested that I use the cord to connect the computer to the printer and it worked!!!! Kind of takes away the convenience of wireless, but now I can print more than one document at a time.  Hope this helps.

[peterk]

I have this same problem. If I print (Wireless) to HPD110 the doc prints but stays in queue. I reboot and the doc reprints. I can clear the spooler manually, but do not want to do that. This just started happening in the last few days. Prior to that, no issues. 

How can I fix this.

[DavidSMP]

Hi @peterk,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with print queue issues. I will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent software or OS update?

Please let me know the operating system installed on the computer to assist you correctly. (Windows or Mac and their related versions)

For now please try these steps:

• Do a hard reset on the printer from this link: http://hp.care/2xJZa0t and follow Step 1 completely.
• Then check again if the issue gets resolved,
• If it does not please follow the relevant steps to resolve print queue problems from this guided troubleshooter link: http://hp.care/2xKCkpF

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂