Print System Failure - 0xc19a003e

[bloofer]

I keep getting the Print System Error. 

I have followed the on board diagnostics and instructions and that did not make a difference.

I changed all the print cartridges for new ones and that did not make a difference.

I changed the the print head for a new one and that did not make a difference.

I have downloaded the HP diagnostic tool and that did not make a difference.

And yes I have carried out a power reset according the instructions given and advice from this forum and it still has not made a difference.

It seems that even after changing the print head and cartridges the printer does not do a self check and the message stays on the screen.  The only time it doesn't appear immediately is after a power reset but it is the first message to appear after I powered it back on.

It's as though the error message needs purging from memory.  Is there a key sequence to do a factory reset?  Or is the probability of a component fault causing the message?

One last thing - can anyone tell me what the error code (0xc19a003e) actually means (not just Print System Error)

[Flower_Bud]

@bloofer

Thank you for posting on HP Forums,

Flower_Bud is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action,

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[bloofer]

Thanks for the reply Flower_Bud however, your private message just told me to contact my local HP Support people.  This entails me paying £18 just to get to speak to someone.  I would be annoyed if then I was told a simple key sequence to reset the printer.   Or even more annoyed to be told it needs to be sent in for repair.

What I really need to know is

a) can I purge the error message so I could at least use the printer as a scanner?

b) if it is likely to be a hardware issue is it possible to buy the part and fit myself

c) Is is really worth repairing it as I can buy another for 130 euros.

[MathewT]

@bloofer

I'm sending out a Private message to assist you with the next course of action,

Have a great day!

Cheers