Print System Failure - 0xc19a003e

[ash3x]

Hi HP, I have the following message pop up every time I turn on my printer: 

"Ink System Failure 0xc19a0003e. Please turn printer Off and then On"

However, turning on and off the device does not work. 

Here is what I have tried

1. Resetting the printer multiple times (taking the power cord out and putting it back in). Same error

2. Turning off the printer, taking out all the ink cartridges and turning pack on. Same error

3. Removing the print-head and cleaning it. Same error 

4. Powering the printer from a known working DC power supply. Same error. 

Please help me with this problem. It appears to me that the printer, or at least the scanner, should be working fine. 

Thanks

[Betty0610]

@ash3x

Welcome to the HP Support Community.

If you've tried all the steps from here: https://support.hp.com/us-en/product/hp-photosmart-plus-all-in-one-printer-series-b209/3777155/model... and https://support.hp.com/us-en/product/hp-photosmart-plus-all-in-one-printer-series-b209/3777155/model..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!