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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hello,
It is because your old printer entries are still existing in the system.
Below listed steps should fix the issue.
Go to Control Panel > All Control Panel Items > Devices and Printers
Select your printer and on the top of the window click on "Printer server Properties"
A pop up window show up.
Click on tab "Driver", you'd find few entries of your old printer.
Select one at a time and then click "Remove"
Once you have removed all the entries of old printer. Click OK. Then restart your printer.
Now Run the Print Scan Doctor.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended
Hello,
It is because your old printer entries are still existing in the system.
Below listed steps should fix the issue.
Go to Control Panel > All Control Panel Items > Devices and Printers
Select your printer and on the top of the window click on "Printer server Properties"
A pop up window show up.
Click on tab "Driver", you'd find few entries of your old printer.
Select one at a time and then click "Remove"
Once you have removed all the entries of old printer. Click OK. Then restart your printer.
Now Run the Print Scan Doctor.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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