Print carriage cannot move error for my Officejet Pro 8725

[Ashkan7]

I get the following message on my printer:

"The print carriage cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and select OK."

There is no paper ja, or obstruction.  Also, I have done hard power cycle and replaced ink cartridges, but the printer is still not working.  Any help is greatly appreciated.

[Kumar0307]

@Ashkan7, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

To check for any jams, refer to - Paper Jam Error

If the error persists, let us perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ashkan7]

Dear KUMAR0307,

Thank you for your support.  There was a paper stuck in there and finally could get it out and printer is working fine.

have a great weekend,

Ashkan7