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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Print cartridge will not align...not out of ink

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11-29-2018 02:46 PM
I have cleaned and religned cartridges several times and it is still incorrectly printing.
I have tried to straigten paper, and turn it on and off. Any other suggestions would be great. Thanks
12-02-2018 12:02 PM
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
I understand the printed document is not aligned properly and I'll be glad to help you out. However, for an accurate solution, I would need more details:
Does it happen when you copy a document?
Could you also print a diagnostic page and check for defects. In order to print the diagnostic page:
1.) From the product control panel, press * and # simultaneously, and then release both buttons.
2.) Press 1, 2, and then 3. The Service menu appears.
3.) Press the right arrow button () twice. The Special Reports menu opens.
4.) Press OK.
5.) Press the right arrow button () once. The Print Cartridge menu opens.
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Press OK. The diagnostic page prints.
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